We are pleased to announce a great new service for all our customers: from today, all shipments in Italy will be handled by Amazon Shipping, Amazon's express courier service. Thanks to this partnership, we can offer you an enhanced shopping experience, with faster, more reliable deliveries and customer service that meets your expectations.
Manage Deliveries on Amazon Shipping Portal
With Amazon Shipping, you can easily track your shipments, reschedule delivery dates, change addresses and delivery instructions, and access dedicated customer service via chat, email, and phone. Here's how:
1. Package tracking portal: to monitor your shipment status, visit https://track.amazon.it/. Enter the tracking ID you received via email or SMS into the search bar at the top of the page and click ‘Search’. You’ll see all the details of your shipment in real time.
3. If your address is incorrect, your package will be returned to us after the first failed attempt. Amazon’s 5 delivery attempts policy does not apply, and the shipping fee will be charged. We send you reminders via email to verify your address right after you place your order, allowing us to correct it before the order is shipped. After the package is shipped, you can only update your address by contacting Amazon’s customer service directly here. We recommend using chat or phone for quick confirmation from their team.
4. Amazon Shipping FAQ: if you have any questions or concerns, you can consult the Amazon Shipping FAQ section here to get quick and thorough answers.
Why Amazon Shipping?
Amazon Shipping was developed by the e-commerce giant to meet the needs of those looking for fast, secure delivery without compromise. Here are some of the benefits you’ll experience with our new logistics partner:
- Fast and reliable deliveries: you will receive your package within 24-48 hours from shipment.
- 7 days a week availability: no more waiting until Monday to receive your orders! Deliveries are also made on holidays.
- Up to 5 delivery attempts: no more worrying about being home on the first attempt.
- Dedicated customer service: Amazon offers a fast and efficient support portal for any shipping-related issues.
The comparison with national couriers
If you've ever had issues with Italian national couriers, you’re well aware of the difficulties that can arise. Among the weaknesses of these services are:
- Slow and unreliable deliveries: packages often don’t arrive on time, and tracking information is limited.
- Inadequate customer service: it’s hard to get quick responses or resolve problems efficiently.
- Damaged packages: it’s not uncommon to receive dented or even broken packages due to poor handling during transport.
- False delivery failure reports: sometimes couriers falsely report failed deliveries for reasons such as the recipient being absent, even when they were at home.
With Amazon Shipping, you won’t have to worry about these issues anymore. Thanks to their efficiency and professionalism, we can guarantee you a safe and timely delivery.
Take advantage of the new shipping rates! There’s never been a better time to place your next order on 8TTO Market!
PS: To learn more about our shipping policies and shipping fees, visit this page.
